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EXISTING FINANCE CUSTOMERS.
YOUR MINI FINANCE QUESTIONS + THE ANSWERS
If knowledge is power, then this page is race-tuned with all the answers to the most frequently asked questions about MINI finance.
If you have another question we haven’t answered here, or you need any help with your agreement, just call the nice people at MINI Financial Services on 0370 5050 123, or email them at: customer.services@MINIfs.co.uk with your finance agreement number or vehicle registration.
We’re open 8:00am - 7.00pm Monday to Friday and 9.00am to 5.00pm on Saturdays.
GENERAL.
HOW CAN I FIND OUT HOW MUCH OF MY FINANCE HAS BEEN PAID OFF?
To find out details of your payment history, the balance outstanding, breakdown of future repayments and a settlement quote please call us on 0370 5050 123.
I HAVE A PROBLEM WITH MY VEHICLE, WHAT DO I DO NEXT?
Your local MINI Centre will be happy to assist you. If they’re unable to help you please contact the Quality Standards Department on 0370 5050 123.
HOW CAN I CHECK WHETHER THE VEHICLE I’M THINKING OF BUYING HAS FINANCE OUTSTANDING ON IT?
Speak to your local MINI Centre who will be able to check this for you or you can check directly with HPI at www.hpicheck.com.
CAN I TAKE MY CAR ABROAD?
Subject to your motor insurer's terms and conditions, you can take your vehicle to any country in the EU for a continuous stay of up to 30 days. The total number of days the vehicle can be abroad cannot exceed 60 days in any calendar year. If you plan to travel abroad, please let our Customer Service Team know on 0370 5050 123 and contact your insurer.
how do i update my personal details?
If your personal details have changed, please let us know so that we can keep your details up to date. Simply submit any changes to us via our online contact form. Alternatively, you can call us on 0370 5050 123 or email us at customer.services@MINIfs.co.uk.
Please note that if you have changed your name, we will need to see documentary evidence before your agreement can be updated.