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Complaints Data.

Complaints publication report.

Firm name: BMW Financial Services (GB) Limited

Other firms included in this report (if any): None

Period covered in this report: 01 January – 30 June 2016  

Brands/trading names covered: BMW Financial Services, MINI Financial Services, Motorrad Financial Services, ALPHERA Financial Services, Rolls-Royce Motor Cars Financial Services, BMW Contract Hire, BMW Group Financial Services.

Number of complaints opened Number of complaints closed complaints closed withing 8 weeks (%) Closed complaints upheld by firm (%)
General insurance and pure protection 24 30 93% 83%
Credit-related 1,516 1,433 N/A 56%

to help you put these figures into context:

The number of credit-related complaints reported is equivalent in volume to 3.6 complaints per 1000 credit-related regulated agreements in place on 30 June 2016.

The general insurance and pure protection complaints principally relate to the selling of PPI policies. PPI policies are no longer sold and there are no PPI policies still in force.