- You get the optimal online experience
- The functionality and performance of the website can be continually improved
- We can show you the most relevant content
- We can provide you with offers tailored to your interests
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Please switch to a different browser e.g. Google Chrome or Mozilla Firefox.
Please follow the link to install Chrome: Chrome.
Please follow the link to instal Firefox: Firefox
If you would like to make a complaint in relation to a MINI Finance Agreement, please contact:
Customer Services Department
MINI Financial Services
Telephone 0370 5050 123
Our lines are open 8:00am to 7:00pm Monday to Friday and 9:00am to 5:00pm on Saturdays and will be charged at local rate. The price of calls may vary with other telephone service providers. Please check with your provider for exact charges.
To help us investigate and try to resolve your complaint, please provide us with the following information:
We will do our best to resolve your complaint quickly, and will send you a Summary Resolution Letter if your complaint is resolved by close of the third business day following receipt of your complaint; or
and within 8 weeks of receiving your complaint, we will either:
If you are still dissatisfied with either:
You can usually ask the Financial Ombudsman Service for an independent review.
To be able to ask them for an independent review you must have given us an opportunity to find a resolution first and you must be:
If you wish to pursue your complaint to the Financial Ombudsman Service you must do so within 6 months from the date on which we send you our final response letter.
The Financial Ombudsman Service
Telephone: 0300 123 9123
MINI Financial Services is a member of the Finance and Leasing Association (the FLA). If you are not happy with our final response and would like to refer your complaint to the FLA’s conciliation scheme, you may phone the FLA on 020 7836 6511 or find the information you will need at www.fla.org.uk.
The FLA will try to conciliate (help you reach an agreement with us). The FLA can’t award any compensation. You will not be entitled to use the FLA conciliation scheme if your complaint has been decided by the Financial Ombudsman Service or a court.
We are also members of the British Vehicle Rental and Leasing Association (BVRLA). All vehicles returned to MINI Financial Services are inspected in line with the British Vehicle Renting and Leasing Association fair wear and tear guidelines. This ensures that all customers are treated fairly with regard to any potential charges upon the vehicle return.
or by writing to them at:
or by Fax: 01494 434499.
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